SHIPPING
Shipments are handled by DPD or CTT (Portuguese National Post)
DPD- Fast & Safe shipping
You can use the tracking number to monitor your shipment and modify delivery details, such as the delivery date or pickup point.
CTT- Orders shipped via CTT, when delivered outside of Portugal, are the responsibility of the national postal services of each country. As a result, tracking updates on the CTT website may be more difficult, as the shipment passes through different carriers.
For all shipments, the courier company is responsible for the delivery and transport. But of course we do our best to assist you wherever we can. Don’t hesitate to contact us.
Estimated shipping times:
- Portugal: next day (DPD)
- Spain: 48h (DPD)
- United Kingdom & Switzerland: 4/7 days (CTT)
- Rest of Europe: 2/5 DAYS (DPD)
- Rest of the world: 7/10 DAYS (CTT)
RETURNS & EXCHANGES
After the order is delivered, you have the option to return it for exchange or refund within 15 days.
To do so, just send an email to: piquenaflor.info@gmail.com
important details:
-the product must not have any signs of use
-the customer will be responsible for the shipping costs
-after receiving your package please allow 14 working days for refund or exchange
-only the value of the product will be refunded